Rental information
A clear guide to booking, verification and collection.
Before you book
Check that you meet the driver requirements and can provide the documents below. Staff approval, rental paperwork and the required payments must be complete before vehicle handover.
This guide explains the booking process. Your rental agreement and applicable terms set out the full conditions.
Can I choose a car before signing in?
Yes. Choose your dates, vehicle and extras first. You only need to sign in or create an account when you continue with the booking.
Can I pay the booking payment in cash?
Yes. A cash booking holds your dates provisionally for 24 hours. My Account shows the exact payment deadline. Arrange payment with JCR LONDON and make sure staff record receipt before that deadline. You can also use Pay by card in My Account during the same window. Changing payment method does not extend it.
When is my booking approved?
Payment is followed by document checks and staff review. A payment receipt does not mean your account or vehicle handover has been approved. Your current booking status is shown in My Account.
What documents do I need?
You must be at least 20 and hold a full UK driving licence. Upload your driving licence, passport and proof of address dated within the last three months. A DVLA check is also required. Additional drivers need their own checks and approval.
When do I pay the balance and deposit?
The remaining rental balance and security deposit must be settled before keys are handed over. The balance can be paid online or in person. Staff will confirm the deposit method and amount. A card hold can only be used when available and verified as sufficient for the required period.
How much is the security deposit?
The standard security deposit is £1,000. It is £1,500 if your licence has been held for under two years. The deposit is separate from the rental price and is not reduced by a rental promotion. Staff confirm the correct amount before handover.
What is a refundable card deposit?
The deposit money is taken from your card and later refunded under the rental terms. A pre-authorisation instead reserves an amount on your card without taking it. Card holds are subject to card eligibility and expiry; cash or a refundable card payment may be required.
When is my deposit returned?
After return and inspection, JCR will initiate the refundable balance within 10 working days, subject to any valid outstanding charges. Your bank may take additional time to show a card refund. Releasing a card hold is different from issuing a refund.
What time do I return the vehicle?
Return time is locked to the collection time on your chosen return date, using UK local time. It stays at the same UK clock time when the clocks change. A late collection does not move your scheduled return time.
How do I ask for an extension or a date change?
Contact JCR LONDON before your current rental ends or use the booking conversation in My Account. A request does not change your dates. Staff must confirm availability, any price change and the required payment before an extension or reschedule is agreed.
How do I contact JCR LONDON?
Call 07902 144764 or email jcrlondon@icloud.com. You can also use the private conversation attached to your booking. Account conversations do not currently send email alerts, so refresh to check for replies.
Collection and contact
North West London · 08:00–20:00 daily.
Arrange collection or delivery with JCR LONDON. Your confirmed booking instructions will provide the collection details.